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Partnership, Service and Support

Our Account Development Managers are here to help you get the most out of your investment with Elsevier. They can advise you regarding the most effective ways to create awareness within your company about our products and services, stimulate usage, train your users and carry out effective evaluations of product usage.

Contact us to obtain more information regarding product-specific support and training.

Training

• Onsite training
• Live Chat Support
• Helpdesk

Online Classes - Register Now!

We have a range of online classes for users at all levels. These classes are free and available for anyone to join. Simply click the link to register.

• Engineering Village
• EMBASE.com
• Scopus

Marketing Support

• User aids
• Quick Reference Guides
• Tips & Tricks
• FAQs
• Marketing support tools like Search boxes, logos and product factsheets

Follow these links to find many of these tools for specific products.

• Engineering Information Products: http://www.ei.org/
• EMBASE.com/EMBASE OnSite: http://www.info.embase.com
• EMBASE.com Search Tips Forum: http://www.searchtipsforum.com/
• Scopus: http://info.scopus.com/setup/promo/promo_material/
• ScienceDirect: http://info.sciencedirect.com
• Crossfire Products: http://info.crossfiredatabases.com
• PharmaPendium: http://www.info.pharmapendium.com

Usage Reporting

• Industry-leading usage reports
• Regular information updates